Pop99 takes every member's privacy seriously. This Privacy Policy clearly explains how we collect, use, store and protect your personal information when you use the pop99.xyz platform.
Privacy is more than a legal obligation for pop99 — it is a core value we uphold in every decision involving the personal data of our Malaysian members.
Pop99 (pop99.xyz) is committed to protecting the privacy of all members and users of our platform. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use Pop99's platform, services, and products.
By registering an account or using any Pop99 service, you confirm that you have read and understood this Privacy Policy. This Privacy Policy should be read together with Terms & Conditions Pop99.
This Privacy Policy applies to all information collected through the pop99.xyz website, the Pop99 mobile app (where applicable), email communications between you and Pop99, and any other services provided by Pop99.
Pop99 collects various types of personal information to ensure our platform operates safely and efficiently for all Malaysian members. The following are the categories of data we collect:
Data you provide directly:
Automatically collected data:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, IC number, date of birth | KYC & Security |
| Contact | Phone, email | Communications |
| Finance | Transactions, payment accounts | Processing |
| Technical | IP, device, cookies | Security |
| Games | Betting history | Compliance |
Pop99 uses the personal data it collects solely for legitimate and necessary purposes. We do not process your data for any other purpose without your explicit consent. The following are the primary purposes for which Pop99 processes data:
Pop99 processes your personal data on one or more of the following valid legal bases:
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to the withdrawal.
Pop99 does not sell your personal data. We share your personal information with third parties only in the following limited circumstances, and all sharing is subject to strict data protection agreements:
Service providers assisting pop99:
Disclosures required by law:
All third parties working with pop99 are required to sign data processing agreements ensuring they handle your information to a standard of protection equal to or exceeding that practised by pop99.
Pop99 safeguards your personal data using industry-grade security infrastructure. Below are the key security measures we have in place to protect your data:
Data retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service requirements |
| Financial transaction records | 7 years | AML legal requirements |
| KYC Documents | 5 years after account closure | Legal compliance |
| System access logs | 2 years | Security & audit |
| Marketing data | Until consent is withdrawn | Consent-based |
Pop99 uses cookies and similar tracking technologies to enhance your user experience, maintain platform security, and analyse how the platform is used. The following are the types of cookies we use:
Essential cookies (Required):
Analytical cookies (Optional):
Marketing cookies (Optional):
Pop99 fully respects and upholds your privacy rights. Below are the rights you hold regarding your personal data at Pop99:
To exercise any of the rights above, please contact us by email at support@pop99.xyz or via live chat on the Pop99 platform. We will verify your identity before processing your request and will respond within 30 days.
Pop99 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process personal data belonging to individuals under 18 years of age.
All members are required to confirm they are 18 years of age or older at the point of registration. Pop99 conducts age verification as part of our KYC procedures to ensure compliance with this requirement.
Pop99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or developments to Pop99's services.
When there are material changes to this Privacy Policy, Pop99 will:
Continued use of the Pop99 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request a withdrawal of your balance in accordance with the procedures set out in the Terms & Conditions Pop99.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Pop99 handles your personal data, please contact Pop99's Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days and resolve data rights requests within 30 calendar days.
Pop99 fully recognises and supports your privacy rights. Below is a summary of the rights available to you at any time.
To exercise any of the rights above, contact us at support@pop99.xyz or via live chat within the Pop99 platform.
In today's digital world, privacy has become an increasingly important and sensitive issue for Malaysians. We are all more aware of the value of our personal data and have every right to know exactly how our information is used by the platforms we trust. At Pop99, we don't treat our Privacy Policy as merely a legal compliance requirement – we see it as a core part of the commitment we make to every member who entrusts us with their personal information.
One of the things that sets Pop99 apart from many other platforms is our data collection approach, which is grounded in the principle of minimisation. We only ask for information that is genuinely necessary to deliver the service you need. When you register with Pop99, we ask for your name, phone number, and date of birth — not because we want to collect as much data about you as possible, but because this information is needed to verify that you meet the minimum age requirement and to reach you when necessary. We will not ask for information that is irrelevant to the services we provide.
Some players find the identity verification (KYC) process required before the first withdrawal to be an inconvenience. Here's the perspective we'd like to share with you — KYC is not just a compliance requirement for pop99; it's an additional layer of protection for you personally. It ensures that only the verified account owner can withdraw funds from the account. If your account were ever accessed without authorisation, the KYC process serves as one of the key barriers preventing unauthorised parties from withdrawing your money.
For payments, Pop99 works with trusted local Malaysian payment providers — Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and the FPX network through major banks such as Maybank2u and CIMB Clicks. When you make a deposit or withdrawal via any of these methods, your transaction data is processed directly by the respective payment provider under their own privacy policy. Pop99 receives transaction confirmation but does not store sensitive details such as your card number or bank account password — that information never passes through Pop99's servers.
Regarding data use for responsible gambling purposes, Pop99 monitors member gameplay patterns not purely for commercial reasons, but as part of our commitment to player wellbeing. If our system detects patterns that may indicate signs of problem gambling — such as a sudden spike in deposit amounts, unusually long gaming sessions, or concerning loss patterns — our team is trained to reach out to that player in a sensitive manner and provide information on available support resources. This use of data is about protecting players, not exploiting them.
Cookies and tracking technologies are a common concern among users. pop99 uses cookies for legitimate purposes — primarily to keep the platform running properly, authenticate your login sessions, and help us understand how users interact with the platform so we can improve it. We do not use cookies to track your activity across other websites or to build advertising profiles sold to third-party advertisers. Analytics and marketing cookies we use can be declined through your browser settings without affecting the core functionality of pop99.
Finally, we want to reaffirm that the privacy rights set out in this Privacy Policy are rights you can genuinely exercise – not just words written to satisfy a legal requirement. If you want to know what data we hold about you, request a copy. If something is inaccurate, let us know. If you want to stop receiving marketing emails, click the unsubscribe link or contact us and we will take care of it promptly. Pop99 builds trust through real action, not just assurances on paper. Your trust is the most valuable asset we have, and we take our responsibility to protect it seriously.
Answers to the questions members ask most frequently about privacy and data protection at Pop99.
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